Terms of Service
Version: 2
·
Effective: October 6, 2026
·
Published: October 6, 2026
·
en
1. Who we are
Erpilo ("the Service") is provided by Umuherwe OÜ, a company registered in Estonia, registry code 16616393 ("we", "us").
You can reach us at support@erpilo.com.
2. Acceptance of these Terms
By creating an account, accepting these Terms in the Service or using the Service, you agree to these Terms of Service ("Terms") and to our Privacy Policy.
If you accept these Terms on behalf of a company or another organisation, you confirm that you are authorised to bind it. In that case "you" means that organisation as well as you.
If you do not agree to these Terms, you must not use the Service.
3. Business use only
Erpilo is meant for businesses: companies, sole proprietors, non-profit associations and other organisations, and the people who work for them. By using the Service you confirm that you use it for business, trade or professional purposes and not as a consumer.
Rules that protect only consumers, such as the right to withdraw from a distance contract, therefore do not apply to the Service.
4. The Service
Erpilo is an online business management tool for small businesses. It currently provides invoicing (including PDF and Estonian e-invoice XML files), product and stock management, automatic double-entry bookkeeping and receivables tracking, and connections to sales channels such as WooCommerce. The features available at any time are described at www.erpilo.com.
Erpilo is a software tool only. It does not give accounting, tax or legal advice. You are responsible for checking that your invoices, bookkeeping and tax filings are correct and comply with the law.
5. Accounts, companies and roles
Some features, such as the invoice builder, can be used without an account. Invoices created without an account are deleted 30 days after they are created, unless you sign up and keep them in your account.
For everything else you need an account. One account (login) can belong to several companies. Each company in Erpilo has its own data, its own team and its own plan.
Every company has at least one owner. Owners and admins can invite other people and give them a role: owner, admin or member. The company's owners decide who can access its data and which plan it uses, and the company is responsible for what the people it invites do in the Service.
You are responsible for:
- keeping your login details confidential
- all activity under your account
- telling us promptly at support@erpilo.com if you suspect someone else is using your account
6. Plans and prices
Erpilo has a free plan (Free) and paid plans (currently Start and Growth). The features, limits and prices of each plan are shown on our pricing page at www.erpilo.com/en/pricing/, which forms part of these Terms.
- Prices are per company per month and do not include VAT. VAT is added at the rate in force.
- Paid plans are billed monthly or yearly, in advance.
- The free plan has no time limit and does not need payment details.
- A company moves to a paid plan only when one of its owners chooses it. Nothing switches to a paid plan automatically.
7. The beta
Erpilo is currently in beta. During the beta:
- every feature is free on every account, whatever its plan
- we do not ask for payment details
- features may change, and some may not work as expected
Paid plans will start no earlier than 2027. We will email every company owner at least 60 days before any charges begin. Companies that use Erpilo during the beta get the Start plan free for 6 months when paid plans begin. The free plan stays.
8. Payment
Once paid plans have started, a paid plan is charged at the start of each billing period using the payment method a company owner provides. We issue an invoice for every payment.
If a payment fails, we tell the company owners. If it is still unpaid 14 days after that notice, we may move the company to the free plan. We never delete your data because of non-payment.
We may change our prices. A new price applies from the start of your next billing period, and we will email company owners at least 30 days before it takes effect. If you do not agree, you can change plan or cancel before then.
9. Plan limits
If a company goes over a limit of its plan, for example the number of users, products or invoices, nothing is deleted or locked: everything you already have keeps working. Before you add more, Erpilo may ask you to move to a plan that fits.
10. Changing plan and cancelling
A company owner can change plan or cancel a paid plan at any time in the Service.
- An upgrade takes effect immediately. We charge the price difference for the rest of the current billing period.
- A downgrade or cancellation takes effect at the end of the current billing period. Until then the company keeps its current plan.
- Fees already paid are not refunded, except as stated in section 19 or where the law requires it.
After cancelling, the company moves to the free plan and its data stays where it is.
11. Your data
You keep all rights to the data you enter into the Service ("your data"). We do not claim ownership of it, and we use it only to provide the Service as described in these Terms and the Privacy Policy.
You can export your data at any time, on every plan: the product catalogue as a CSV file, and invoices as PDF files, e-invoice XML files and a spreadsheet.
You are responsible for the content of your data and for having the right to enter it, including the personal data of your customers, suppliers and staff.
12. Personal data you process in Erpilo
For personal data contained in your data, for example your customers' names and contact details, you are the controller and we are your processor. This section is our data processing agreement under Article 28 of the GDPR. We:
- process that personal data only to provide the Service and on your documented instructions, which are these Terms and the way you use the Service
- make sure everyone who can access it is bound by confidentiality
- protect it with appropriate technical and organisational security measures
- use other processors (such as our hosting and email delivery providers) only under written terms that protect the data in the same way; they are listed in the Privacy Policy, and we announce a new one in the Service before it starts
- help you, as far as we reasonably can, to answer requests from the people the data is about and to meet your duties on security, breach notification and data protection impact assessments
- tell you without undue delay after we become aware of a personal data breach that affects your data
- delete the personal data when the company is deleted, as described in section 16, unless the law requires us to keep it
- give you the information needed to show that we meet these obligations, and allow reasonable audits
For your own account data (your name, email address and login), we are the controller, as described in the Privacy Policy.
13. Messages sent on your behalf
Erpilo can email your customers for you: invoices, credit notes, statements, payment reminders and recurring invoices. These emails are sent from an Erpilo address (support@erpilo.com) under your company's name, and replies go to your company's email address.
Automatic sending, such as payment reminders and recurring invoices that are finalised and emailed on a schedule, happens only after you set it up, and you can switch it off at any time.
You are responsible for the content of these messages, for who receives them, and for having the right to send them.
14. Connected services
If you connect an online store or another outside service to Erpilo, data moves between Erpilo and that service using the access details you give us. That service is under your control, not ours, and its own terms apply. We are not responsible for its availability or for changes it makes to your data.
Company details from the Estonian e-Business Register are shown as the register provides them. Check them before relying on them.
15. Acceptable use
You must not use the Service to:
- break any law or regulation
- infringe the rights of others
- send spam or unsolicited messages, including through invoice or reminder emails
- upload or spread malware or other harmful code
- try to get unauthorised access to the Service, to other companies' data or to our systems
- overload, scrape or reverse engineer the Service, or get around plan limits by technical means
- commit fraud or mislead others
16. Ending the agreement and deleting data
You can stop using the Service at any time.
- Any user can delete their own login in their profile settings.
- To delete a company and all its data, a company owner sends a request to support@erpilo.com from the email address they log in with. We confirm the request with that owner before deleting anything.
Deletion is permanent and cannot be undone, so export anything you need first. Copies in our backups are kept only for a limited time, are used only to restore the Service, and are then deleted.
We may suspend or end your access if you seriously or repeatedly breach these Terms, or if the law requires it. Unless the law or the seriousness of the breach prevents it, we will warn you first and give you a reasonable time to export your data.
Ending the agreement does not affect rights and obligations that arose before it ended.
17. Availability and changes to the Service
We work to keep the Service reliable, but we do not guarantee that it is always available or free of errors. We may carry out maintenance, and we may change, add or remove features, especially during the beta. If we remove a significant feature from a paid plan, we will tell company owners at least 30 days in advance.
Support is given by email. Priority support on the Growth plan means that its requests are answered first; it is not a guaranteed response time.
The Service is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond those stated in these Terms.
18. Limitation of liability
To the maximum extent the law allows:
- we are not liable for indirect or consequential loss, including lost profit or revenue, loss of data or business interruption
- our total liability for all claims in any 12-month period is limited to the fees the company paid us for the Service in the 12 months before the claim arose, or 100 euros, whichever is greater
These limits do not apply to damage caused intentionally or through gross negligence, or where the law does not allow liability to be limited.
19. Changes to these Terms
We may update these Terms. Each version shows its version number and the date it takes effect.
We will tell you about a change at least 30 days before it takes effect: in the Service, and by email to company owners if the change affects paid plans. Changes required by law, or that only benefit you, may take effect sooner.
When a new version takes effect, you will be asked to accept it the next time you use the Service. If you do not agree, you can stop using the Service and delete your data as described in section 16. If you cancel a paid plan for this reason before the change takes effect, we refund the fees paid for the time after that date.
20. Governing law and disputes
These Terms are governed by the law of the Republic of Estonia. We will first try to settle any dispute by negotiation. If that fails, the dispute is settled by Harju County Court in Estonia.
21. Contact
Umuherwe OÜ
Questions about these Terms: support@erpilo.com
Erpilo ("the Service") is provided by Umuherwe OÜ, a company registered in Estonia, registry code 16616393 ("we", "us").
You can reach us at support@erpilo.com.
2. Acceptance of these Terms
By creating an account, accepting these Terms in the Service or using the Service, you agree to these Terms of Service ("Terms") and to our Privacy Policy.
If you accept these Terms on behalf of a company or another organisation, you confirm that you are authorised to bind it. In that case "you" means that organisation as well as you.
If you do not agree to these Terms, you must not use the Service.
3. Business use only
Erpilo is meant for businesses: companies, sole proprietors, non-profit associations and other organisations, and the people who work for them. By using the Service you confirm that you use it for business, trade or professional purposes and not as a consumer.
Rules that protect only consumers, such as the right to withdraw from a distance contract, therefore do not apply to the Service.
4. The Service
Erpilo is an online business management tool for small businesses. It currently provides invoicing (including PDF and Estonian e-invoice XML files), product and stock management, automatic double-entry bookkeeping and receivables tracking, and connections to sales channels such as WooCommerce. The features available at any time are described at www.erpilo.com.
Erpilo is a software tool only. It does not give accounting, tax or legal advice. You are responsible for checking that your invoices, bookkeeping and tax filings are correct and comply with the law.
5. Accounts, companies and roles
Some features, such as the invoice builder, can be used without an account. Invoices created without an account are deleted 30 days after they are created, unless you sign up and keep them in your account.
For everything else you need an account. One account (login) can belong to several companies. Each company in Erpilo has its own data, its own team and its own plan.
Every company has at least one owner. Owners and admins can invite other people and give them a role: owner, admin or member. The company's owners decide who can access its data and which plan it uses, and the company is responsible for what the people it invites do in the Service.
You are responsible for:
- keeping your login details confidential
- all activity under your account
- telling us promptly at support@erpilo.com if you suspect someone else is using your account
6. Plans and prices
Erpilo has a free plan (Free) and paid plans (currently Start and Growth). The features, limits and prices of each plan are shown on our pricing page at www.erpilo.com/en/pricing/, which forms part of these Terms.
- Prices are per company per month and do not include VAT. VAT is added at the rate in force.
- Paid plans are billed monthly or yearly, in advance.
- The free plan has no time limit and does not need payment details.
- A company moves to a paid plan only when one of its owners chooses it. Nothing switches to a paid plan automatically.
7. The beta
Erpilo is currently in beta. During the beta:
- every feature is free on every account, whatever its plan
- we do not ask for payment details
- features may change, and some may not work as expected
Paid plans will start no earlier than 2027. We will email every company owner at least 60 days before any charges begin. Companies that use Erpilo during the beta get the Start plan free for 6 months when paid plans begin. The free plan stays.
8. Payment
Once paid plans have started, a paid plan is charged at the start of each billing period using the payment method a company owner provides. We issue an invoice for every payment.
If a payment fails, we tell the company owners. If it is still unpaid 14 days after that notice, we may move the company to the free plan. We never delete your data because of non-payment.
We may change our prices. A new price applies from the start of your next billing period, and we will email company owners at least 30 days before it takes effect. If you do not agree, you can change plan or cancel before then.
9. Plan limits
If a company goes over a limit of its plan, for example the number of users, products or invoices, nothing is deleted or locked: everything you already have keeps working. Before you add more, Erpilo may ask you to move to a plan that fits.
10. Changing plan and cancelling
A company owner can change plan or cancel a paid plan at any time in the Service.
- An upgrade takes effect immediately. We charge the price difference for the rest of the current billing period.
- A downgrade or cancellation takes effect at the end of the current billing period. Until then the company keeps its current plan.
- Fees already paid are not refunded, except as stated in section 19 or where the law requires it.
After cancelling, the company moves to the free plan and its data stays where it is.
11. Your data
You keep all rights to the data you enter into the Service ("your data"). We do not claim ownership of it, and we use it only to provide the Service as described in these Terms and the Privacy Policy.
You can export your data at any time, on every plan: the product catalogue as a CSV file, and invoices as PDF files, e-invoice XML files and a spreadsheet.
You are responsible for the content of your data and for having the right to enter it, including the personal data of your customers, suppliers and staff.
12. Personal data you process in Erpilo
For personal data contained in your data, for example your customers' names and contact details, you are the controller and we are your processor. This section is our data processing agreement under Article 28 of the GDPR. We:
- process that personal data only to provide the Service and on your documented instructions, which are these Terms and the way you use the Service
- make sure everyone who can access it is bound by confidentiality
- protect it with appropriate technical and organisational security measures
- use other processors (such as our hosting and email delivery providers) only under written terms that protect the data in the same way; they are listed in the Privacy Policy, and we announce a new one in the Service before it starts
- help you, as far as we reasonably can, to answer requests from the people the data is about and to meet your duties on security, breach notification and data protection impact assessments
- tell you without undue delay after we become aware of a personal data breach that affects your data
- delete the personal data when the company is deleted, as described in section 16, unless the law requires us to keep it
- give you the information needed to show that we meet these obligations, and allow reasonable audits
For your own account data (your name, email address and login), we are the controller, as described in the Privacy Policy.
13. Messages sent on your behalf
Erpilo can email your customers for you: invoices, credit notes, statements, payment reminders and recurring invoices. These emails are sent from an Erpilo address (support@erpilo.com) under your company's name, and replies go to your company's email address.
Automatic sending, such as payment reminders and recurring invoices that are finalised and emailed on a schedule, happens only after you set it up, and you can switch it off at any time.
You are responsible for the content of these messages, for who receives them, and for having the right to send them.
14. Connected services
If you connect an online store or another outside service to Erpilo, data moves between Erpilo and that service using the access details you give us. That service is under your control, not ours, and its own terms apply. We are not responsible for its availability or for changes it makes to your data.
Company details from the Estonian e-Business Register are shown as the register provides them. Check them before relying on them.
15. Acceptable use
You must not use the Service to:
- break any law or regulation
- infringe the rights of others
- send spam or unsolicited messages, including through invoice or reminder emails
- upload or spread malware or other harmful code
- try to get unauthorised access to the Service, to other companies' data or to our systems
- overload, scrape or reverse engineer the Service, or get around plan limits by technical means
- commit fraud or mislead others
16. Ending the agreement and deleting data
You can stop using the Service at any time.
- Any user can delete their own login in their profile settings.
- To delete a company and all its data, a company owner sends a request to support@erpilo.com from the email address they log in with. We confirm the request with that owner before deleting anything.
Deletion is permanent and cannot be undone, so export anything you need first. Copies in our backups are kept only for a limited time, are used only to restore the Service, and are then deleted.
We may suspend or end your access if you seriously or repeatedly breach these Terms, or if the law requires it. Unless the law or the seriousness of the breach prevents it, we will warn you first and give you a reasonable time to export your data.
Ending the agreement does not affect rights and obligations that arose before it ended.
17. Availability and changes to the Service
We work to keep the Service reliable, but we do not guarantee that it is always available or free of errors. We may carry out maintenance, and we may change, add or remove features, especially during the beta. If we remove a significant feature from a paid plan, we will tell company owners at least 30 days in advance.
Support is given by email. Priority support on the Growth plan means that its requests are answered first; it is not a guaranteed response time.
The Service is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond those stated in these Terms.
18. Limitation of liability
To the maximum extent the law allows:
- we are not liable for indirect or consequential loss, including lost profit or revenue, loss of data or business interruption
- our total liability for all claims in any 12-month period is limited to the fees the company paid us for the Service in the 12 months before the claim arose, or 100 euros, whichever is greater
These limits do not apply to damage caused intentionally or through gross negligence, or where the law does not allow liability to be limited.
19. Changes to these Terms
We may update these Terms. Each version shows its version number and the date it takes effect.
We will tell you about a change at least 30 days before it takes effect: in the Service, and by email to company owners if the change affects paid plans. Changes required by law, or that only benefit you, may take effect sooner.
When a new version takes effect, you will be asked to accept it the next time you use the Service. If you do not agree, you can stop using the Service and delete your data as described in section 16. If you cancel a paid plan for this reason before the change takes effect, we refund the fees paid for the time after that date.
20. Governing law and disputes
These Terms are governed by the law of the Republic of Estonia. We will first try to settle any dispute by negotiation. If that fails, the dispute is settled by Harju County Court in Estonia.
21. Contact
Umuherwe OÜ
Questions about these Terms: support@erpilo.com